Frequently Asked Questions

You may purchase tickets at the door, subjected to availability. However, to avoid disappointment, you are strongly encouraged to purchase your tickets HERE prior to your visit.

You are strongly encouraged to present your e-ticket on your electronic device at the RFID redemption booth at the event venue, or you may print your e-ticket at the convenience of your own home (think before you print, think green! ūüėÉ).

Your ICE MAGIC: The Whimsical Candy Playground ticket does not have a time limit to how long you can stay or play. 

An entrance ticket includes a 30 min ice skating session and 2 x bumper car on ice rides, except for food, beverages, creative workshops, locker rental and equipment rental. 

Once the purchase is complete, no changes can be made to your e-ticket.

No – tickets are non-refundable, non-exchangeable, revocable and void if altered.

No outside food and drinks are allowed at the venue of ICE MAGIC: The Whimsical Candy Playground, but baby food in sealed containers is permitted. We provide a variety of F&B stalls at our venue for your convenience.

Queue jumping is strictly prohibited at the venue of ICE MAGIC: The Whimsical Candy Playground. Visitors are not permitted to save or provide places in queue, or exit the queue and return for any reason. All violators must go to the back of the queue.

No ‚Äď the venue is indoor so adverse weather will not affect the event. However, in the event that ICE MAGIC: The Whimsical Candy Playground¬†has to close temporarily due to severe weather conditions out of our control, and should ICE MAGIC: The Whimsical Candy Playground¬†reopen on the same day before your original entry time, you may enter as planned. However, if ICE MAGIC: The Whimsical Candy Playground¬†reopens after your chosen timeslot, you may reschedule your visit, subjected to availability.

ICE MAGIC: The Whimsical Candy Playground is partially wheelchair accessible Рonly the Whimsical Candy Playground. Due to safety concerns, the Ice Magic Park is not wheelchair accessible.

No, as much as we love animals as many of you do, pets are unfortunately not allowed at the indoor area of ICE MAGIC: The Whimsical Candy Playground, except for guide dogs that must be leashed or in a harness under the control of the owner at all times. In an event that requires guide dogs to enter the snow zone, the guide dogs must be well protected from the coldness ‚Äď please be considerate to all living beings!

There will be a stroller parking area at the venue of ICE MAGIC: The Whimsical Candy Playground. However, strollers are to be parked at your own risk. ICE MAGIC: The Whimsical Candy Playground takes no responsibility over the loss of personal items within our premises.

Yes, basic first aid facilities and paramedic(s) are available on site. In the event of any serious injury, you will be diverted to the nearest hospital.

Yes, you may purchase your photographs at the merchandise area.

By entering the venue of ICE MAGIC: The Whimsical Candy Playground, each guest grants ICE MAGIC: The Whimsical Candy Playground the right to film, videotape or photograph him/her on the premises for any reason, without credit, payment or consideration and grants ICE MAGIC: The Whimsical Candy Playground the right to exhibit such film, videotape or photograph as ICE MAGIC: The Whimsical Candy Playground desires. All ICE MAGIC: The Whimsical Candy Playground media, rides and attractions are protected by copyright and other intellectual property laws. Guests must have advance written permission to use photographs and/or videotape of ICE MAGIC: The Whimsical Candy Playground for commercial broadcasting, advertising, marketing, publishing or exploiting in any medium.

By entering our premises, visitors acknowledge and understand that other visitors at the event may use or operate videography and/or photography devices such as camera phones, cameras and video cameras, and agrees that ICE MAGIC: The Whimsical Candy Playground has no control over, and is not responsible or liable for, any images which may be captured by such devices, and how such images may be used, processed or disclosed.

Being a family-friendly event, no smoking points are provided at ICE MAGIC: The Whimsical Candy Playground and smoking is strictly prohibited within our premises. This includes tobacco, e-cigarettes, or other products that produce vapour or smoke. Kindly proceed to the designated smoking points outside of the premises of ICE MAGIC: The Whimsical Candy Playground when necessary.

Visitors are expected to behave in a family-friendly manner. Queue jumping, profanity, illegal and disruptive behaviour are offensive to other patrons and may be the cause for ejection without refund.

ICE MAGIC: The Whimsical Candy Playground reserves the right to change and/or modify any of the rules or policies at any time and without notice. The application of ICE MAGIC: The Whimsical Candy Playground policies and rules shall be in ICE MAGIC: The Whimsical Candy Playground’s sole discretion and judgment at all times.

ORGANISED BY
OFFICIAL TICKETING PARTNER
OFFICIAL EDUTAINMENT PARTNER
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